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QS® SHEMA Software & Hardware Extended Maintenance
Agreement General Information
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Maximize system capability, while managing cost.
In over fifteen years of experience with QS® Clinical Information Systems,
improvement in capability has been a constant. So has every user's desire to keep up with
the latest in time-saving features. In response, GE Marquette Medical Systems introduces
QS SHEMA, a convenient, practical way to keep the costs of leading-edge capability
manageable.
Complete versatility in support.
Since no two facility's needs are the same, the QS SHEMA support package is designed to
reliably provide as much high level assistance as you need to make the most of your
specific IT resources.
- Expert technical support, both during and after business hours
- Applications help and bug fixes
- Software upgrades for the full term of the agreement
- On-site hardware repair and bi-annual preventive maintenance, performance testing and
evaluation are available options
Pre-determined cost protection.
QS SHEMA is your most cost-effective method for acquiring future system upgrades.
Package costs are significantly less, per upgrade, than the cost of those same upgrades
obtained on an individual basis. Plus, pre-determined annual payments over the life of the
agreement enable you to allocate the balance of your budget with confidence.
GE Marquette Medical Systems- Dedicated to your future success.
Options to meet the need.
For over 100 years, healthcare providers have relied on GE Medical Systems as a stable
partner for advanced technology, services and productivity solutions. As part of the GE
Medical Systems family, we're committed to adding real value to your organization at every
opportunity. SHEMA is a classic example; one you'll find available for both clinical and
cardiovascular information systems. For more information about the many ways GE Marquette
can help you maximize the return on your information investments, contact us today.
Plans are purchased in 2-year units. They can purchase up to 3 units (or 6 years). In
order to provide an incentive to buy more than 1 unit, we will over a discount if multiple
units are purchased. Plans are re-evaluated at the end of each unit for additions or
changes to the current system configuration.
| Option |
First Year |
Silver – 8% of software
cost
Mulit-Unit discount .5% |
Gold – 12% of software
cost
Multi-Unit discount 1% |
Platinum – 16% of software
cost Multi-Unit discount 1.5% |
Cost if purchased Ala-Carte' |
| Business Hours Tech Support |
Yes |
Yes |
Yes |
Yes |
4% |
| After Hours Tech Support |
Yes |
Only if time available in bank |
Unlimited |
Unlimited |
2% - provides 5 hours per year |
| Tech Support Time Included |
N/A |
5 hours |
N/A |
N/A |
Current labor rates (20%
discount if plan in affect) |
| Application Support (only available during
business hours) |
Yes |
Yes |
Yes |
Yes |
2% - provides 2 hours per year |
| Application Support time included |
N/A |
10 min * # of workstations |
30 min * # of workstations |
Unlimited |
Current labor rates (20%
discount if plan in affect) |
| Bug Fixes |
Yes |
Yes |
Yes |
Yes |
1% |
| Feature Enhancements (those not requiring
additional licenses) |
Yes |
No |
Yes |
Yes |
3% |
| Up to 2 Sites Visits per year – each up to 3
days in length (site visits are as needed) |
No |
No |
No |
Yes |
5% |
| Hardware Repair (after the first year, this can
be added to any plan for an 8% additional charge) |
Yes |
No |
No |
No |
8% |
| Software Upgrades (out of plan) |
N/A |
N/A |
N/A |
N/A |
8% - cost of software and labor
to install |
